getting started
Q: What neighborhoods do you service?
A: We currently pick up for our adventure crews in Noe Valley, Castro, Corona Heights, Hayes Valley, Nob Hill, SOMA, Mission, Pac Heights, Lower Haight, Mission Bay & South Beach. If your neighborhood isn't listed, send us a note via the signup form and we'll see what we can do.
Q: What should I expect at the meet and greet?
A: Once you submit a request form, we'll get in touch to schedule a meet and greet with you and your pup. During our meeting, we’ll snuggle your furball, go over our routine and talk about the individual needs of your pooch. We'll also let you know what we need from you to get started, like access to your building, medical records and documentation, and discuss our liability policies and commitment to safety.
Q: Is there a trial period? Commitment?
A: We usually find that one month is a good amount of time to get your pup fully acquainted and integrated with a new group and a new routine. While we don’t have any formal trial periods, we'll touch base with you after your first month to go over any issues and to make a regular walking plan. Our services are provided on rolling 4 week cycles, and we bill every 4th Friday for each cycle. Our only requirement is that you maintain at least 4 days/week with us, or if changes occur to your regular schedule, that you accumulate a total of 16 walks for each cycle. We bill for 16 walks minimum, so please make sure to make up missed days or contact us directly ahead of time for longer periods of absence. Dogs enjoy a better life when they have a set routine and we look forward to finding them waiting at the door everyday for their adventure!
HOW adventures WORK
Q: What does a day with the Adventure Packs look like?
A: We'll pick your pup up in the morning, take their royal highness on an off-leash adventure to our private dog park in Half Moon Bay, and have them back home in the afternoon. We also have direct access to the beach so pups with good recall skills can join our off-leash beach crew. Our adventures are a great option if you have a high energy dog or your pup just loves to socialize.
Q: What time do you pick up and drop off?
A: Pick up and drop off times vary based on location, but all of our crews run roughly 9AM-1:30PM or 10AM-2:30PM. This means that you can expect your pup to be picked up between 9-10:30AM for the early crews, and between 10-11:30AM for the later crews. And for drop off, expect between 12-1:30PM for early crews and between 1-2:30PM for later crews. In order to ensure the minimum amount of car time for our pups, we require direct access to your building and your apartment.
Q: Does my dog go out when it rains?
A: We adventure rain or shine! On extreme rainy days, we may spend less time at the park and make up for it with a longer day another day of the week. Please remember to leave out a towel so that we can give Fido a dry off at drop off.
Q: How will you access my home?
A: As quickly and efficiently as possible! We require direct access to your unit or home, and while we are okay with lockboxes, we do not service buildings that require signing in or obtaining a key from the front desk.
Q: Are you licensed, insured, and registered?
A: Yes, we are fully licensed, insured and registered. Our walkers have completed training in accordance with the City of San Francisco Commercial Dog Walker guidelines and are registered with SF Animal Care and Control. To protect ourselves and your pets, we carry Commercial Liability Policies for Transportation, Walking and Boarding well above the required limits. If you have any questions or concerns about our coverage, we're more than happy to provide further details.
insurance/ registration